Neondragonfly Web Design privacy policy.
Neondragonfly Web Design values and respects the privacy of the people we deal with. Neondragonfly Web Design is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
first name and/or surname
mailing or street address, city, post code, state
email address
phone number; landline and/or mobile
support queries and testimonials
We collect your personal information directly from you when you:
interact with us over the phone
interact with us in person
interact with us online e.g. contact page enquiry form on this website, via email or social media
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
provide you with information or services that you request from us
deliver to you a more personalised experience and service offering
improve the quality of the services we offer
internal administrative purposes
Your personal details are never disclosed or sold to any third parties except where required to by law.
Neondragonfly Web Design will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
having a robust physical security of our premises and databases / records
taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
having technological measures in place (for example, anti-virus software, fire walls)
Neondragonfly Web Design follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
I monitor visitors to my website using Google Analytics. This tells me what pages you visit within my website, how you got to my website and some rudimentary information about your browser or mobile device. All of this info is anonymous - so I don't know who you are; just that somebody visited my site.
The information I collect from Google Analytics helps me learn about what areas of my website are doing well, how visitors arrive at my site etc. I use this data to make my website and services better.
You can find out more about Google Analytics or opt-out using this browser Add-on if you wish. You may also opt-out by turning off cookies in your web browser.
Where closable dialog boxes appear on this website; a cookie is set only to determine if you interacted with (i.e: closed the dialog box) & records this state for future visits. This is done anonymously and does not collect any personal information about you or your device - just that you closed a dialog box.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Neondragonfly Web Design will endeavour to keep your personal information accurate, complete and up to date. You have a right to access your personal information, subject to exceptions allowed by law. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 days. We will deal with such a request by following the procedure outlined below:
Amend your customer record upon request through our I.T. systems
Provide you with a PDF document of your full customer record upon request
Permanently delete your customer record upon request (unless we are required to retain your personal information to comply with applicable laws)
Neondragonfly Web Design https://www.neondesign.com.au may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We do not and will never offer any of our services to residents of the EU or Switzerland. Residents from these regions are strongly discouraged from using this website or requesting services from us. I only provide services to Australian residents.
For complaints about how Neondragonfly Web Design handles, processes or manages your personal information, please contact Rob Cowden. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for Neondragonfly Web Design to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.
If you are not satisfied with Neondragonfly Web Design’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Neondragonfly Web Design reserves the right to make amendments to this Privacy Policy at any time. If you have any objections to this Privacy Policy, you should not access or use this website.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance via the contact page enquiry form:
https://www.neondesign.com.au/contact
Last updated: 24th October, 2026