FAQs

No, it is the clients responsibility for domain registration and web hosting, this ensures you have full access and everything will be under your name. However I can recommend a reasonably priced hosting company and assist with domain registration/hosting setup process if necesssary.

This can vary enormously taking into consideration the scope of the project including number of pages and functionality, SEO, hosting and the hours required etc. At Neondragonfly Web Design I have 2 website packages on offer A simple brochure website from $475 and a more comprehensive business website package from $950 (recommended). You may also use the Website Design Cost Calculator to get an estimate for your project.

For the most part you will be able to edit your website on your own at no extra cost. You will of course have domain registration and web hosting fees but these can vary depending on the provider. Later on I can add extra features or pages at my current hourly rate.

This can vary depending on how soon you can provide me with the content for your site (text,images,logo etc..). It will usually take from 2 - 4 weeks, depending on my work load give or take and the scope of your project. Clients not getting their website content to me in a timely fashion is what usually causes project delays.

Yes you can, this is absolutely essential so you can provide me with feedback and approve any revisions. I will provide you with a link so you can see exactly how your website will function before it go's live under your domain. You will not be able to edit the site while it is under development.

Yes, however I would not build such a system from scratch but rather integrate this feature from a third party provider. There a many booking/scheduling providers that allow you to embed the booking system directly into your website and accept payments from customers. Please note that subscription and transaction fees may apply. It is the clients responsibility to setup such a system with a third party booking system provider.

Currently I don't build e-commerce websites (online stores). The websites I build are for businesses that are more service orientated. Im afraid if you want to sell products online via your website I can't help you. However if all you need is a booking/scheduling system then this can be integrated through a 3rd party application of your choice.

I only operate within the Canberra, Queanbeyan, Bungendore and ACT regions as this allows me to work very closely with my clients one-on-one.

Yes you can! All websites I build have a content management system which allows you to login and make changes to text content, add images to pages, upload PDF documents, add blog posts and YouTube videos. More complex changes to the design, structure or template blueprints will need to be completed by me.

This can vary, for new websites this can take several months to see real results and depends on many SEO factors including keyword choice, content, competition, backlinks and social media presence. Early results can be seen from 3 - 4 months while optimal results can take from 6 to 12 months. However given the nature of search engines I can not guarantee any particular results, given it is normal for search engine algorithms to constantly change.

For the most part a web designer works with the front end of a website - working on layout, graphics, styles and basically how your website will look whilst maintaining it's usability. A web developer deals almost exclusively in code and programming languages and works on the back end functionality of a website. These days the lines between designer and developer have merged giving rise to what is known as a full-stack developer. I am equipped to work with both code and programming (technical aspects) and also design (functionality and aesthetics) bringing these 2 disciplines together.

No, Wordpress offers a lot of unnecessary features and caters to use cases that the average business owner will never use, is difficult to customise and is plagued by ongoing security and plugin compatibility problems. Many popular CMS's often require frequent security and software updates that can result in a website breaking or worse being hacked if it not properly maintained - not too good if your business depends on it!

I no longer take on reparation projects that involve website designs or website applications that another web design agency has created (in some cases I am simply prohibited from making such modifications). The decision to no longer accept this type of work has been a difficult one as I don't like to turn potential clients away. Accepting development work of this nature requires an exhaustive amount of discovery to understand how the website was built, how it works and how it all connects together.

I provide a 1hr tutorial on how to edit your website using the CMS which is supplemented by written tutorials you can refer to. I offer 1 free face to face meeting. If additional meetings are required a call out fee and my hourly rate will apply. I also provide email/phone support if you get stuck. Most emails are answered on the same day. More complex changes to design or structure may incur my current hourly rate but mostly you will be able to make changes to your website on your own at no extra cost.

Currently I do not provide social media marketing or content creation for social media platforms. My expertise is focused on website development and SEO, ensuring the delivery of visually appealing and highly functional websites.